Reconsideration Review, and Grievance Procedure

The University of Southern California is committed to full compliance with laws protecting individuals with disabilities.  Students are encouraged to raise concerns and seek resolution if they believe they have not been properly accommodated or provided auxiliary aids or services. Additionally, students are encouraged to seek support if they believe they have experienced discriminatory behavior based on their disability status.

What are my options for raising concerns?

  1. If you are concerned about a OSAS decision or process related to your accommodations or services, you have the right to ask OSAS to reconsider by submitting a Request for Reconsideration. This is an interactive process between the student and OSAS professionals to gather and evaluate additional relevant information related to your concern. Please note that mere disagreement with a OSAS decision is unlikely to result in a different decision. Find more details about this process on the Request for Reconsideration tab below.
  2. If you have concerns difficulties using your accommodations due to the action or inaction of any member of the University (i.e. OSAS, faculty/TAs/Instructors, academic departments, or other campus offiecs or staff), you may submit an informal Request for Intervention. This is an interactive process between you (the student), OSAS, and other appropriate individuals, such as faculty, faculty leadership (such as a dean or department chair), or USC’s Associate Vice Provost of Institutional Accessibility and ADA Compliance.  This process is not investigatory and does not result in a finding of discrimination; rather, this process is intended to assist students in communicating and clarifying expectations with academic and other professionals regarding the provision of accommodations or auxiliary services.  A Request for OSAS Review is frequently used when a student believes they need help communicating with a faculty member, or if the student does not wish to file a formal complaint with EEO-TIX. Find more details about this process on the Request for Intervention tab below.
  3. If you believe you have experienced discrimination or harassment, you have the right to initiate a formal investigation or complaint based on discrimination or harassment, through USC’s Office for Equity, Equal Opportunity, and Title IX (EEO-TIX). EEO-TIX is the only investigatory body at USC that is charged with addressing concerns of discrimination.  Students may contact EEO-TIX at any time. Find more information on EEOTIX’s website.

What Can I Expect?

For either Requests for Reconsideration or Requests for Intervention, you can expect an interactive review process, involving you (the student), OSAS, and any other relevant individuals (i.e. faculty, advisors, academic department, etc).  While your privacy is protected as much as possible, this is not always an anonymous process.

The outcome of the Request for Reconsideration and Requests for OSAS Review will be communicated directly and in writing to you (the student), in a timely fashion by OSAS. The length of time involved will depend on the complexity of the circumstances, as well as the number of parties involved; however, typical requests are resolved in approximately fourteen days. For more complex requests, students will be updated on a reasonable basis.

Students who file a complaint with the Office for Equity, Equal Opportunity, and Title IX (EEO-TIX) should contact that office to learn more about what to expect. Find more information on EEO-TIX’s website.

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